Unprofessional drop off

Absolutely disgusted on how they delivered and television just anywhere instead of at my door step and the manager sugar coating and justifying the drivers actions Called me when they were at police station already so I had to drop everything and then to top it all off j sent someone to go and check if his really there ,then he was about to leave while he said he would wait for me ,so I was at risk now I had to pay unbudgeted money that was not meant for a tv delivery and I aas kot made aware that they would not be delivery to my door the manager dropped the phone on me while I said I don't want to talk to them rude and unprofessional, if u contact acting me about this it better not be the Manger he also greeted me in xhosa assuming that I'm xhosa professional etiket