Unprofessional Conduct & Failed Delivery Attempt – Urgent Intervention Required

Good day, I am writing to formally lodge a complaint regarding extremely unprofessional and unacceptable behaviour from one of your delivery drivers today. I received a missed call from *** and returned it. The driver asked for my address, and since I was unsure which address I had used, I gave both. He then informed me he was coming to deliver and instructed me to stand outside. I explained that I was not home at the moment and asked if he could please leave the parcel with my grandmother, as I have been waiting for this delivery. Instead of assisting, the driver shouted at me, insisting I should have been home, despite my explanation that I had been waiting earlier. He then asked if I would be home tomorrow; when I rep**** no, he hung up. I attempted to call him back 25 times, and he repeatedly rejected my calls. On the one occasion he did answer, after I again requested my parcel, he clicked his tongue at me and dropped the call. This behaviour is completely unacceptable. It is unprofessional, disrespectful, and shows no regard for customers’ time or money. This is also not the first time I have experienced rude behaviour from your drivers; I had a similar issue in July with another delivery agent. I am requesting: Immediate investigation into this incident, Disciplinary action for this driver’s conduct, and Prompt delivery or resolution regarding my parcel. Customers should never have to beg for their own parcels or be treated disrespectfully by staff. I expect a response and a solution as soon as possible.

Kind regards,