Unprofessional Communication and Poor Delivery Practices

I recently had a delivery from The Courier Guy (Ref T***) for an Amazon order, and the experience was unacceptable. The driver contacted me via an unidentified WhatsApp call and message without stating their name or company. I do not expect businesses to use WhatsApp for deliveries without proper identification, as this raises security and trust concerns. Later, I received an email saying my order was delivered, even though I had not received it personally. The driver left the package at the estate gate without confirming with me. This lack of clear communication and failure to ensure proper handover is highly unprofessional. I escalated this to The Courier Guy customer care. On a phone call, I received no assistance from the operations manager, and via email, the support team responded with a generic “we are sorry and it won’t happen again” message. This is not an acceptable resolution for such a serious lapse in service. The Courier Guy needs to take accountability and implement proper communication protocols:

Drivers must identify themselves and the company clearly. Use standard voice calls instead of unidentified WhatsApp calls. Confirm delivery with the customer before leaving packages.

This experience was extremely disappointing, and I expect corrective action.