Unhelpful Support Service

As a small business the Courier Guy is the main stakeholder that ensures that my parcels reach my clients faster and easy.

HOWEVER! their support office is a headache, since the shift from Pudo Lockers system to TCG l have been struggling with their App. The App regularly does not work, especially on Sunday when l need to book my orders l cannot. When you complain on WhatsApp services they refer you to ***. They promptly respond but no help, l loosing time with parcels sitting in my house. Second issue, their Kiosk Service in Kyasands customer services. Hayibo the discrepancy in the measurement and price charged and when you raise the issue they become dismissive. Yet l cannot get charged 3 different prices every time l courier the same item.