Unhappy With The Courier Guy

Dear Stephen Gleisner

I really hope that this message makes its way to you.

While you are probably relaxing right now, and making plans for Christmas from all that money you have received from the people you have highly disappointed, you are busy holding a parcel of mine captive. I cannot believe the service I have received from your company over the last few months, as your business has been growing over time due to your better tariffs. But unfortunately it is also slowly dying in another sector of a more personal customer relation area. You also have too little workers trying to run a full time operation that needs an extra 2 or 3 to assist them. You have them running in circles until they meet their death. I must say that its nice to have everything online also but the personal care to your clients has been completely lost. You have not made everything better for me as it says on your web page, but in fact you have made everything worse for me. This will probably be the last time that I will use your service. I am a small business owner and require parcels from all over South Africa. Your collection guys are not doing their thing properly, probably because there are too few vans to go and collect. They have seconds to walk into a business to grab a parcel and leave. They dont even have 5 minutes to wait for the parcel should there be an issue. There is no care anymore because they are in a rush to get to the next collection. This is basically what has happened to me. As I mentioned earlier, you are holding a parcel of mine captive in your jhb depot. The depot that seems to have many many issues.... I cannot even get to this parcel until Monday because its Saturday afternoon. If this packet had been collected the day I asked for it to be collected it would have been here in Nelspruit the latest today. They have also told me that they are not receiving any trucks on Monday.... this parcel was urgent and needed to be in Maputo latest today. Your people and your business have failed me. I am not a happy customer!!!!