UNFATHOMABLE SERVICE!!!! FIND MY PARCEL!!!!!!!!

GOOD DAY!!!!!!!!!!!!!!! (IF IT IS)

TUESDAY 3RD DECEMBER I CREATED SHIPMENT BC3PS8 AT 11:30!!!! ASSIGNED DRIVER NICHOLAS MLANGENI STATED NO ONE WAS AVAILABLE FOR COLLECTION.....A BLATANT LIE!!!!!!!!

NEXT DAY PARCEL AT 16H00 WAS COLLECTED AND PACKAGED ACCORDINGLY! THE DRIVER AND THE COLLECTIONS POINT OF CONTACT EVEN HAD A WONDERFUL CONVERSATION.....NOW YOU AND YOUR TEAM ARE SAYING THE PARCEL WAS NEVER COLLECTED MEANING WE SPOKE TO A GHOST???!!!!!!!

EVIDENTLY THE PARCEL WAS NOT SCANNED IN BECAUSE GOD KNOWS WHAT HAPPENED TO THE PARCEL!!!???? IT WAS HANDED OVER TO YOUR DRIVER AND NOW THE ENTIRE COMPANY DOES NOT KNOW WHERE IT IS!!!!!!?????

I PAID FOR AN OVERNIGHT SHIPMENT FOR MY CONVENIENCE DUE TO THE WEDDING HELD ON 7TH DECEMBER 2024 AT DURBANVILLE, CAPE TOWN!!!!!!!!!! I'M SURE YOU CAN IMAGINE THE EXTENT OF DISARRAY THAT THE PARCEL'S NO SHOW CAUSED!!!!!!!!!! I NOW HAD TO RUN AROUND LIKE A HEADLESS CHICKEN TO RECTIFY YOUR COMPANY'S SLOPPY OPERATIONS!!!!!!!! WHICH NO ONE SEEMS TO CARE ABOUT!!!!!!!

I HAVE SENT MULTIPLE WHATSAPP MESSAGES AND AN EMAILS TO BE DISHED WITH REFERENCE NUMBERS AND NO SOLUTIONS!!!! CLEARLY YOUR KPI'S ARE BASED ON THE NUMBER OF REFERENCE NUMBERS SENT.

SUPPORT AGENT 1-KATLEHO: REF *** SUPPORT AGENT 2/OPS-JEAN: REF *** SUPPORT AGENT 3- NOMSA: REF ***

I HAVE NOTED THE SHIPMENT REIMBUR*****T HOWEVER IT DOES NOT COME ANYWHERE CLOSE TO THE CONTENT OF THE PACKAGE. SAVE YOU BREATHE ABOUT INSURANCE....FIND MY PARCEL!!!!!!!

WE DON'T UTILIZE YOUR SERVICES IN THE HOPES IT WILL BE DELIVERED!! DO YOUR JOB AND DELIVER MY PARCEL!!!!!!

NONSENSE!!!!