Unauthorised Price Change Without or Notification and poor customer service

I recently used The Courier Guy for a delivery and was extremely disappointed by both their billing practices and customer service.

I booked a shipment and was quoted R135 (with cents) for the delivery. I topped up my account with R220, which was more than enough to cover the cost. The very next day I received an email saying I was in arrears.

When I contacted their WhatsApp support, I was told my parcel had been remeasured at the depot and the price had changed. The problem? I was never notified about the remeasurement or the price change before it happened. No SMS, no email, nothing.

When I asked directly why I wasn't communicated with beforehand and requested the actual measurements taken, the agent kept deflecting and repeating the same explanation without answering my question. I even had to ask for the agent's name, which I still did not get.

As a customer I expect to be informed before a price change is app**** to my account — not find out after the fact through an arrears email. This is poor practice and terrible customer service.

I am requesting a full explanation of the revised measurements, a pricing breakdown, and a review of the additional amount charged. I have WhatsApp screenshots to support my complaint.

I hope The Courier Guy takes this seriously and improves how they communicate billing changes to their customers.