Unacceptable, Unreliable & Unprofessional – A Complete Disservice

I am extremely disappointed with the service I received from The Courier Guy. What started off as a simple parcel delivery turned into a complete operational mess that wasted my time, money, and resources.

I reached out on 10 April to query the whereabouts of a parcel (MMLF-***) that should have been delivered the day before. After a delayed and vague back-and-forth, I was told that one part of the delivery was late and would only arrive the next day. I made it explicitly clear that it had to be delivered before 10:00 AM on 11 April, as I had contractors scheduled for the installation.

The Operations Manager committed to this timeline — in writing — and yet, when the time came, there was no parcel, no update, and no accountability. I followed up multiple times, only to receive automated, repeated messages that completely ignored the urgency of the matter.

When the delivery failed to arrive again, I was left stranded with contractors waiting on-site and additional charges incurred — all due to their internal mismanagement. Not once did the Operations Manager proactively follow up. No courtesy call. No clarity on next steps. Just silence.

This wasn’t just a delay — this was a total breakdown in professionalism, communication, and operational reliability. I had to escalate myself, threaten to go public, and practically beg for updates. Even then, nothing meaningful happened.

If you’re running a business, managing logistics, or relying on timely deliveries for project execution — do not trust The Courier Guy. Their processes are broken, their staff undertrained, and their leadership clearly unable to uphold basic service promises. I’ll be taking this further and will be sharing this experience on every public platform available.