Unacceptable Service

I need to receive a lost suitcase from KZN. A Quote was sent to me. No banking details or information on how to pay were included on the quote.

What was Included on the Quote was a Payment Disclaimer: Manual EFT payments take 1-2 business days to reflect. We will only proceed with booking the shipment once the payment reflects in our bank account. Payments made via payment gateways are instant and processed immediately.

I contacted TCG today, gave them my Quote #, requested confirmation the quote was still valid & requested their details, in order to pay for the quote & receive my case. I was told the quote is still valid. I was sent TCG's RMB bank detail confirmation letter & asked to use my Quote # as Payment Reference. I paid & sent TCG my proof of payment & have received an email stating TCG has not accepted EFT's for 5 years, asked if I could only pay online. I then received a 2nd email stating that my payment must be refunded.

HOW can a company provide a quote, provide bank details & AFTER I have made payment, tell me they do not accept EFT's & I have to apply for my payment to be refunded?