Unacceptable overcharge!

We have been using The Courier Guy for a few months now. As a small business owner it was the best option at the time as we did not need to invest a lot to start off. We have been noticing a small overcharge of about R20 from the beginning but overlooked it as we thought we may have had slight differences in the dimensions of the boxes.

About a month ago, parcels sent to 2 different locations were overcharged with an unacceptable amount. The one parcel from Pretoria to Umzinto was doubled for a single box. The other parcel from Pretoria to Pietermaritzburg was triple charged. Absolutely unacceptable!! We have proof in the form of pictures of boxes sent to both these locations with dimensions written on the boxes. The dimension charge provided by them is totally unacceptable as we don't keep boxes that are 90cm on any side. We have emailed them several times over the last 3 weeks and received response twice to say that we were not overcharged. When we request for an enquiry into the matter, no response! We cannot get hold of them over the phone. We request to speak to a manager and again no response. Pathetic service to say the least!

When they want your business then it's sweet talk but when it comes to you laying an enquiry into a matter then there's no response. For a small business to have their courier service suspend their account due to a mathematical error on their part is unacceptable as it eats into our small profit which they have managed to take a big bite of. An almost R1000 total overcharge puts us into financial strain.

Extremely disappointed with their negligence in responding to the query and giving absolute no thought how it would affect their own business.