Unacceptable lack of support from PUDO after R50 is lost off my balance

I asked Pudo "support" as follows: Yesterday my starting balance was R60 Then I added R100 Then I did a transaction for R80 My balance should be R80 But your site states my balance as R30 ... their reply: "Kindly send the proof of transactions from your bank account as well as the payfast references and the proof of transactions from Pudo."