Unacceptable Delivery Handling & Incorrect Contact Details

I am extremely disappointed with the service I received from The Courier Guy regarding my recent delivery. This morning I received multiple notifications that my parcel was out for delivery. To my shock, at 11:25, I then received an email stating that my parcel had been delivered at my workplace—yet I did not sign for anything, nor was I contacted by the driver. When I phoned customer support, I was informed that the driver had put my parcel in a locker and that I should receive a PIN code. When attempting to retrieve it, the locker system indicated that my cell number is not linked to the parcel. I had to call customer support again, only to be told that the driver incorrectly captured my cellphone number by switching the last two digits. Because of this mistake, the PIN was sent to a number that is not mine. How am I supposed to access my parcel now? To make matters worse, the driver made zero attempt to call me before dropping the parcel in a locker. He could have contacted me to meet him at reception, as every other courier does. Instead, I am left with a parcel I cannot access and the inconvenience of multiple phone calls and follow-ups—only to be told, “Sorry for the inconvenience.” This is absolutely unacceptable. The error was entirely caused by The Courier Guy, and now I am left without my parcel. I expect an urgent resolution and a clear explanation of how you will ensure I receive my parcel today, as well as what steps you will take to prevent this kind of poor service in future.