Unacceptable bad service and employees with no integrity

Goodday

I ordered a product and the company went out of their way to arrange same day delivery as I urgently needed the product on that specific day. They let me know that they will use The Courier Guy for the shipment and they told me that they will prioritise it for same day delivery on 27/7/2023, which they did as someone from The Courier Guy’s helpdesk confirmed it to me.

I received a call at 12:30 and the person said that he is in front of my home or pink wall. I told him that was not my house but my neighbour’s house. I explained to him he must just go around the corner as our street entrance was around the corner.

When I got home today he didn’t deliver the parcel. I phoned him and he told me that he did a favour for his friend Deon ( employee from The Courier Guy) to deliver it on behalf of him and he didn’t want to waste more time, so he left without delivering my parcel. At 16:30 I send a request to your helpdesk to contact me. Nobody phoned me back. I then phoned the Hennopspark branch. Tumi helped me and followed it up. She phoned me back and said the parcel won’t be delivered today as it was 16:45 and the delivery guys would’ve already left to go home. I explained to her that it was unacceptable as it was prioritised for same day delivery and I urgently need to get hold of the parcel. She then gave the phone to her supervisor, she gave me the same answer that it will only be delivered tomorrow 28/7! I told her that it doesn’t help me as I need the parcel today, she then hanged up on me. I tried three times to phone her back and every time she hanged up on me. This in it self is bad manners and very bad client service.