Un-noticed double credit | POOR leadership personEL | Poor communication | DEBTS

I have been using The Courier Guy since this year for my business.

According The Account Manager, couple of times when i was topping up my account via OZOW apparently i was double credited without me knowing or noticing.

This has been going on for some months now and im told i owe R1.8k

clearly it means there are no dedicated tech for the courier guy system how can an issue be continuing for months without knowing or communicating to clients?

I personally and my business we dont live on The courier guy system where we need to keep track of everything , i mean every time we gonna make a request we simply check the balance, if it not enough we just recharge and if it is enough we proceed with our life, yet i work with a team, is no ones duty to check the following day if our Account was double credited and when was the last time we made a top up.

I made more than 20 calls on the 31/08/23 tryna get this matter resolved, some calls are dropped and everyone i spoke to in the Accounts department cant handle customer issue without their emotions and voice going high. further more the call was escalated to the Account Manager "Claudet" who also could not assist me number one emotions were high, two making examples that are not align with a problem.

I may be the ONLY customer who is unhappy now but my contribution was also making an impact in your business, right now from what i get The courier guy will loosing money for future just for their providers issues which no one is taking responsibility of an issue other than the client.

Below is the lesson for everyone.

1. You may WIN an argument with customer but LOOSE the customer for LIFE. 2. Communication is key in business, even due unforeseen circumstances 3. A Leader who uses her emotions is not a good one. 4. In reality the customer is not always right but try to meet the customer halfway than shifting the blame. 5. Double account credit did not happen immediately after one made a transaction, following day when one is to request for shipping, how would he or she know the amount reflecting there is a double credit?

its is so sad how is this issues is handled and by the look of things we would need to consider moving business somewhere where there is accountability. All of the sudden im being treated like a ***** , Riaan told me if i dont make payment i would be handed over, there is no where i agreed or signup to take responsibility if any issues that might occur .

I wonder how many customers that were affected,

FYI my *** soon to be unused.