Typical South African Service Delivery: Arrogant

I received a parcel this morning. This is the same person who delivered a parcel a few weeks ago. Previously, when he delivered the parcel I was not at home, but my helper was. However, he called several times to say no one was answering. He then threatened to leave and come back the following week. The parcel contained medication which I required. When I called a neighbour to collect the parcel. He asked if the neighbour knew because I was wasting his time. I told him I would discuss the matter with the helper since she had been informed to expect a delivery - I had to take my son to hospital. He called to say it was not my helper's fault since he had parked on the road and hooted. He did not park in-front of the house or knock on the gate hence the helper did not realise the delivery was for us. The neighbour confirmed this. He called because the helper had told him I was upset because according to him no one was home. When I asked him about his arrogance; threatening to leave and behaving particularly badly he cut the call. Today, when I asked he told me if I wanted deliveries then I should stop complaining. I asked if I should call the company and he said I should do so since they will simply refuse to deliver to me because he is a valued and trusted employee who has never received any complaints. Previously, he asked me not to say anything since he needed the job. Because I have not been well and work from home he assumed I do not work, hence said that he was not arrogant but that people who worked did not have time to listen to others complain. Couriers are a service delivery company, which implies a fairly civil manner when dealing with clients. I am sure as a recipient it may be seen that I am not really paying for the service hence may be disregarded. However, the companies from which I receive deliveries do value their clients and pride themselves on excellent customer care hence I contact them to determine if this type of behaviour is expected and condoned.