Tracking order.

I ordered a package from East London and it was supposed to be delivered at my home in 3days, there was a delay due to a public holiday on the 10th of August so that's fine after that I tracked it and it showed that it's been dispatched so it's on delivery.. I still haven't received it and their offices are not closer to me I've been calling them and no response the emails are also ignored aswell as the Facebook inboxes... Courier guy in Durban pinetown.