TOTAL DISREGARD

Good day Team

This is an email regarding your Durban Branch and its supervision and services.

I have experienced 4 events of absolute disregard and negligence. In times like this every small business is trying to keep afloat. I need to bring to your attention my latest problem.

On Thursday the 24/06/2021 I booked a collection with you guys for 3 flyer bags to be fetched from me at my work place. The guy came through and fetched all 3, I asked him if I could write on the flyer bags the waybill numbers and his reply was staple them together, whichever is going with that specific waybill. So I did so.

I then requested for a POD and I had 1 sent through to me, I then received an email to alert me that my orders are being cancelled from Zando. My items trade online on Zando. To me it was an absolute surprise cause I was under the impression that everything was going well. Knowing that The Durban branch has messed up so many times I'm sure they won't again. Which was a complete mess.

So I then started questioning and started asking about my parcels, I had your team Manager Jessica (who I personally need you guys to look into) who refused to take my calls. She had agents put me on hold for 45 mins to half an hour at a time. Eventually Jade gave me a call, upon the back and forth I was then asked for me to Prove that I sent through 3flyers by producing camera footage which I then said WOW am I supposed to prove I sent 3 flyer bags I had no problem doing it but what an Impression towards your Company it was absolutely awful. Upon proving I sent through these flyers I then get a call from Jade to advise that My 1 parcel mistakenly got sent to JHB (Now bare in mind this happened very often in the past).

I then asked Jade over a phone call what was the reason to ask me to produce camera footage which to me made me feel like my trust was being questioned again not good as a customer to company relationship, she then told me your collection guy said he only collected 1 parcel from me which was absolutely mind blowing.

I then had Jessica who after all the disregard as a MANAGER step in to save the day which I DID NOT want at all because i've already been as a customer, questioned, laughed at and disregarded.

I then asked jade who is going to take responsibility for this event and gross negligence and I got a reply of the entire terms and conditions of The courier guy which is all well and good because I followed what is stipulated but everyone responsible for letting the company down is that just it for them "Oh well lets just go on with our jobs because its a loss to the customers business" I believe everyone should be responsible for what happens, no company should bare the brunt of bad services and negligence just because of their employees. I've been given free services on many occasions which is fine with me but now these things interfere with my bussiness and my incoime and it really makes me question if this company should actually be used by people or should not be trading especially in these times.

The highlight of this was when I asked for a directors email address I had Jade send me the durban operations email where is the sense of responsibility, the regard of business, the value of your customers?

I need someone who is representing The courier guy to get back to me with a solution, I also want the loss that I occured to be remunerated, In these times the media will have a feast on such poor services especially that my order got canceled which is an income for me especially in these times. And I will also like someone absolutely responsible and who values their job and company to get back to me immediately.

I am absolutely ashamed of The Courier Guy and the services especially from the representatives.

I also do not think the driver should be held solely responsible due to the trauma and run around the ladies inhouse as casued.

I have been in a battle with this company for the past few days. I got my lawyers involved and Can you believe the manager said he is ignoring my Claim as a small business but they have messed up. I will be taking this company to high court and the media.