Time for change, or to change?

I’m usually a supporter of Courier Guy. I’ve been with them for over 5 years now.

We are on a pre-paid account, because of the favorable rates.

But their system has got worse. Either the system or the people putting the data into the system.

We have 11 outstanding credit notes spanning over two months now. Nobody wants to take responsibility for them. No response to emails. No longer taking our calls.

My team have thrown the towel in and want to change courier.

Time for some feedback.