Thoroughly disgusted

Dishonest and thieving company! I had used Courier Guy for a few years. My last batch of 30 parcels I sent out, all of them fitted normally inside the standard flyers. None were overweight. On 4 of the parcels they billed me DOUBLE, claiming that the items were too big! The packages fit normally in the standard flyer and were half the weight allowance. I contested the billing and they kept it at nearly double. Instead of R150 to Bloem, Durban it was R300 for a 1kg parcel!

To make matters worse, they told my customers that my account was in arrears. There is no arrears, everything is prepaid for in advance! Even if there was a parcel that was overweight, the correct procedure would be to send me an email, explain that it is overweight and by how much, and then how much the additional fee should be. Instead they carpet bombed my entire customer list without any specificity about the parcels. They caused delays to parcels with customers that had nothing to do with it! NEVER AGAIN! CG can just make up bogus charges as they go, and they hold you to RANSOM if you don't pay their excess fees.