Things to consider

Agent and Team manager were informative and aided my concern. Perhaps it would not be so bad if the tracking information was a bit more detailed for the convenience of the recipient as I'm quite certain most concerns are raised by recipients rather than the clients who initiate the courier. Adopting a map and route view for the delivery between the last Hub and recipient could make tracking easier, as well as making other steps visible to the recipient from the last hub (such as scanning and packing the items/awaiting a suitable vehicle to contain the area and weight of your delivery) this could give the recipient an insight on their delivery/parcel status.