They Lost Our Parcel and No One Even Cares

Absolutely shocking experience with The Courier Guy. We dropped off a parcel at a PUDO locker and followed the process exactly as instructed. The parcel has now simply disappeared. Their system shows it as “cancelled”, but no one can explain what that means or where the parcel is. What makes this even more frustrating is that we dropped off two parcels at the same time, in the same locker, using the same process. One was delivered without any issue, and the other has just vanished. It should be straightforward to trace what went wrong, but no one seems willing to actually look into it. We have tried everything. WhatsApp support has not responded for days. Emails are either ignored or met with generic, dismissive replies that clearly show no one is actually reading what we are saying. The Courier Guy employs people who do not read properly, and who are so careless that they can repeat the same irrelevant questions over and over again without consequence. There is no sense of accountability, urgency, or even basic attention to detail. This has cost us money and caused issues with our client. Losing a parcel is bad enough. The way this has been handled is unacceptable. We are still waiting for someone to take ownership and provide a proper resolution.