The worst courier experience

Courier called me and i informed the person that the location he is sending my parcel toe was the wrong address. he said sorry sir and still the parcel was on its way to the wrong location i have spoken to many people on the help desk and some of them told me sorry there is a mistake and other the parcel is on the right root. they are sending my parcel to eastern cape and i am in the western cape. i don't want to give my address online. i am very unhappy i have now waited a whole week just to hear it is now mis-routed and they are apparently not sure where the package is. i have even been just ignored or conversation closed. i do not want to give the names of the people on this public from. if anyone can help me resolve this please contact me. I do not think we will use courier guy every again and i would not recommend them ever again