The SA Post Office is better

Absolutely terrible service from the Vereeniging branch! The driver’s phone is set on “Unknown” and the calls keep dropping. He’ll call you twice and no matter whether the calls dropped or not he’ll leave. And you cannot phone him back, obviously. Might I add that this delivery is to a retirement complex?

The first time, I went to fetch my parcel.

The second time I managed to convince him to wait for a neighbour to go fetch it since I was not home.

The third time I only got an email that the package could not be delivered. I managed to receive several packages from different couriers that day with no issues, some were even nice enough to come straight to my door - especially since most of them assumed I was elderly or asked whether I was looking after an elderly family member. None of them had a single issue.

I immediately let the company know that I had received several other packages that day, had no missed calls, and the intercom had never been used. I also let them know that I would not be available for the next week which was why I had timed the deliveries as I had.

A Ms Wessels was the only one who responded from the UAfrica team (and the poor retailer!) It is now one day later and I still do not have my package or any further communications from the UAfrica team.

The Courier Guy clearly does not care about customers or delivery. I’ve gotten better and more reliable service from the South African Post Office and I will be recommending them over the Courier Guy every time.