The non-courier guy

So the pin I received didn’t work. No problem. I contact ‘customer service’. This is where the frustration starts. Firstly, their agents have zero etiquette. You may as well be talking to a bot. The only reason you know you’re not talking to a bot is because of the typos. Which they probably built into their AI system to make it look like you’re talking to a human and give you a false sense of comfort thinking that your query is being attended to. They NEVER get back to you when they say they will. They don’t deliver on their commitments either. Query was supposed to be resolved, yet still no parcel and no feedback from any agents.