The non-courier guy

I am very unhappy with the service received from this "so called great" courier company.

I logged a collection and delivery for a parcel online yesterday and made the payment in order for the parcel to be collected the same day and delivered the following day. After contacting the call centre and getting assurance that my request has been received and sent to the third party, I had peace of mind that my parcel will in fact be collected. By 15:00 I decided to contact the call centre again whereby I was informed that the third party did not attend to my request (which, in my view, is The Courier Guy's issue).

I am now sitting with a parcel in Marikana that was supposed to be in Potchefstroom today. I had an option to use any a different company, but I chose you. And you deeply disappointed me. I will be sure to never make use of your service again and stick to courier companies that do what you pay for.

I am also sure that there would be absolutely NO response to this rating, the same as the no response to my paid request.