The level of incompetence is shocking!

The level of incompetence of this company is shocking! Worst service delivery I have ever received and this from the FIRST day I opened an online prepaid account! Invoiced for cancelled collections, invoice amounts are much more than quote amounts. Our products weigh more than 6kgs on their scales (in order to invoice more) while the same products weigh less than 4kgs when Postnet weigh them!