The Good , The Bad and the Courier Guy

My father in law recently went to Australia and notified me that the fragrances are cheaper in Australia , so my wife and I deposited money into his account to bring us fragrances . On his arrival back in SA he couriered the fragrances via The courier Guy . Sadly our parcel was lost and after almost 2 weeks the courier guy had not found it . So they apologised and asked us to claim . We claimed for R13,000,00 worth of fragrances and chocolates . After completing all their claim requirements , they notified us that they would not pay the claim out due to there terms and conditions that says no cover no liability . We haven’t even received a phone call from the courier guy . And our box worth R13,000,00 is still missing and they now assume no responsibility . How easy it must be to just tell your customer sorry , we lost your box , better luck next time .