The document I received was torn, creased, and dirty, yet I was still required to make payment.

Specifically requested a legal document asking them not to bend the paper. Kroonstad arranged for the driver to use a pizza box. When I received the document the packet and paper was torn and dirty. No way I can submit this document to court. I specifically ask for them to treat the document with care, I have been awaiting this document for 10 months. No careful sticker, no pizza box, package torn, dirty and creased yet they wanted payment. Very disappointed. Not the first time service is extremely poor. They never consider your requests and never handle our items with care!