THE Delivery guy UNACCEPTABLE POOR SERVICE!!!

The most unprofessional people ever. May delivery was scheduled for the past week & till this day there was no update on their systems until i contacted them only to be told their driver ran out of time to make my delivery & for them to deliver weekend i must pay a R450 surchage. Whose fault is it that they never delivered on time??? Above all else i took time out to be at home because i have no alternate delivery & no one to receive on my behalf. Anyone hoping to use these people's service sure find another alternative, they suck!!! WILL NEVER EVER RECOMMEND!!!