The Courior guy damaged my parcle.

Good day. I would like to share my recient experience that I have had with the courior guy.

I had schaduled my parcle to be collected. On the way bill I had clearly written the instructions in the special note collum which included, "please mark the package as fragile" The day my parcle was seposed to be delivered I recived an email in the morning from the couriour guy stating that my parcle had being damage. My item was literally in half almost so that a huge amount of pressure had being exerted on my fragile item even the flyer packaging had looked like it had being true world War two . Upon investegations I established that my initial instructions had not being carried out regarding marking my item as fragile it was not marked and was treated as a normal parcle .

The couriour guy had refused to pay out my claim stating that the item was damaged in transit. I agree yes it was damaged in transit because they had failed to follow my instructions and did not treat my parcle as a fragile parcle, just tossed it at the back of the van and hoped for the best. My goods were damaged due to incompatance. They had failed to deliver my parcle in accordance with my instructions as stated in the Consumer Protection Act.

I have reached dead end with them as they do not want to take responsibility for their actions. I have now started instituting legal proceedings as well as the matter has being reported to the Consumer board and ombatsman. They cannot give me awsers regarding most of the questions I have asked regarding why had my parcle not being marked as fragile. A lady by the name of Sharon has ignored my questions repeatedly and cannot supply awnser for why my item was not marked as fragile as per my instructions and refered the matter to their company's attorney as a bullying tactic. I have everything on record.

Yesterday while going true their websight I have noticed that due to my incidence they have now including a clause stating that liquids will not be transported by the company as a method of trying to escape futher liability for their actions regarding my parcle. Pudo is a company under the courior guy and render services to Yaga and online shop. Yaga has sellers, selling liquids which the couriour guy transports, outlining another failed attempt to escape liability for the neglient handeling of my parcle.

Just to share if you value your possessions and want them delivered safely please do not you the couriour guy, rather opt for an alternative couriour company as you will suffer loss at some point while dealing with them. I will never use them again nor recomend them to anyone. Their rating on Hello Peter speaks for its self.