The Courier Guy's Rotten Delivery

To anyone who wants to use the Courier Guy's Service be very very careful as they boast about creating your own shipments online amd being able to track etcetera but when it comes to any minor complexity they are unable to deliver.

It is Friday afternoon and I have been told that my perishable item which I needed collected and delivered within 24 hours and PAID for is in a warehouse somewhere and they can only deliver it on Monday. That's a box of something rotten coming my way, the value of which is just under R400.

Their call center staff don't know how to handle complexity. Their operational managers don't have one ounce of compassion or concern for customers. They are cold and do not accept accountability for their poor service.

What is happening to service levels in South Africa? This is ********** service.

I have worked for a major corporations in my life, ending in 2010 and it seems so much has changed since those days. No-one seems to care about service delivery anymore, least of all The Courier Guy. There is no good news here. It's all just rot. Just like my parcel lying at their hub somewhere in JHB.

A head's up, Courier Guy, don't ask if it's perishable or not and don't ask for dates if those details mean nothing to you. Your customer standard is comparable to a lazy, irresponsible teenager who doesn't accept accountability well. Give Postnet a call and ask them what customer satisfaction means. I haven't found better than them thus far.

Horribly Disappointed