The courier Guys bad service

I had an urgent package containing 2 picture frames to be delivered to Botshabelo. I called The courier guy call center in Johannesburg and the call center agent said please go onto our website there is 3 minutes left to book a same day delivery. I completed my shipment the package weighs less than 1kg. No one said there would be extra charges for a Saturday delivery as I explained to the agent I need the pa page to be delivered on Saturday. Their driver collects the frames from my office and says I need to just inform courier guy that it should be a early bird delivery but I can be rest assured the package will be delivered to my delivery address on Saturday. Saturday morning arrives and I received a call from the driver telling me the package cannot be delivered so I get into contact with. The courier guy people on WhatsApp just to be told there will be additional charges after I’ve already paid R255,30 now I need to pay a additional amount of over R500 I told them no that was not the impression I got or what I was told. So my package was not delivered and I receive a email at 6:45 this morning saying i need to pay R1290 because it’s additional yet I took the measurements of my package 2 A3 frames. I am disappointed in the customer service. I am of the opinion this is a **** because when the shipment is created you are prompted to pay an amount and then when the package needs to be delivered you get another email stating they made additional notes and you are liable to pay additional fees.

I want my items and the money I’ve already paid returned to me and I will never make use of your courier services ever again. This does not tie in with the TFC law that was created to ensure that customers are treated correctly.