The Courier Guy - XOC Business very unreliable

This is the second time I have use the The Courier Guy's private delivery arm (XOC) and I must say that both times the service has been ridiculous! it feels like their operation is very manual and that although they have a website front end, their operations are very mickey mouse.

The first time I used the service in June, my package was collected on a Tuesday and was supposed to get delivered the next day. By Friday nothing had been delivered. After over 20 phone call, during the entire week, i was finally put through to a supervisor on Friday who informed me that for some reason (that he did not explain) the driver who had collected my package did not bother to deliver them. How could they have not know this 4 days later? do they not have a exceptions report on their system that tells them this on a daily basis? What did i have to call literally 20 times? The supervisor finally assured that it would be delivered the next day which was a Saturday. Tuesday to Saturday for an overnight delivery service - wow!

Today I booked another package for pick up. When you pay via EFT, you are required to send through proof of payment. this was sent at 9:05 this morning. I call them now (3:35 to understand why they package had not been picked up). First the lady that I spoke to gave me an incorrect name when I asked her for one, and was caught out when she sent me a test email and the name was different.

After asking her why the package was not fetched, her response was that they had not received proof of payment. Again, if this is an online service, should I not have received an email saying that they were still awaiting this?

I am seriously not impressed this the service. After paying them their fee (which is not cheap), i still have to spend over R200 in calls to get an answer.