The Courier Guy ...What a joke

So I paid Bloemfontein Courier Guy to courier all my fishing gear from Bloemfontein to Nelspruit. It was suppose to take a few days. After a week and no feedback from them, I went in to the Nelpsruit branch. They could not find the parcel and said I must speak with the Bloemfontein branch. During this time trying to find out what is going on with my parcel, almost two weeks later, they delivered my deep sea rod and reel broken valued at +- 10K. When I asked where the rest of the parcel was they could not answer me. After numerous phone calls and going in to the store they finally said the vehicle that was transporting my parcel was in an acident and they can't find the parcel so they gave me a claim form. After completing the claim form and submitting all the relevant documentation and invoices of some of the items in the container that was lost by them. They Ignored me for another 4 months. I have spoken to 4 Managers, the claims department. Made numerous calls and sent endless emails. Only after sending a very nice email begging for my parcel or to be refunded and that it would be my last mail before going to make a complain at the National consumer they suddenly rep**** and now blames it on force major. Pulling there shoulders up. I will definitely never ever use them again or refer them to anyone. Not one employee was willing to assist me or get back to me. Worst is you can stand outside the Nelspruit shop and call them they pick up the phone say hi and put the phone on the counter till you drop the phone! They did this with me on several occasions. Not happy.