The Courier Guy - "we dont care"

A second parcel from Pretoria to Cape Town was damaged in September. This time I submitted a claim. Its still dragging on. Handmade items have been damaged, the box was CLEARLY marked with 4 fragile stickers. Every time I have to ask what is going on with the claim. Today I am informed that the courier costs (which I have to re-incur because they damaged the goods) will not be refunded. Articles damaged are refunded at costs. Great T&C's but extremely poor customer care.