The Courier Guy- We DO NOT Handle with care!

Extremely disappointing response from The Courier Guy, who Wednesday last week were neant to deliver a well packed, wrapped, closed and marked FRAGILE parcel from my uncle in JHB. This arrived UPSIDE DOWN, OPEN AND 1 GLASS PICTURE FRAME CRACKED! As these photos show. I just received their reply: "Good day Michelle Hope this email finds you well, so sorry for damages that occur in your shipment. There was no indemnity form was signed in your package as parcel identification and you sending glass at your own risk. Unfortunately will not be able to submit in claims dep as our insurance only covers packages that are new and in their original packages. Sincerely apologies for damages to your package. Kind regards Nkosinathi"

I could understand them saying no, had the parcel not been badly mishandled. But this is clearly their handling error nd they should pay from the damaged frame. Just a warning to others using The Courier Guy- they don't take care of your package! I have photos of the parcel, upside down and completely open. The cracked glass frame. I am very grateful the rest so carefully wrapped in bubble wrap survived! Shame on you The Courier Guys!