The Courier Guy washes their hands from their incompotance

The courier guy has lost my package, and after a week of back and forth emails thy now have just written it off.

The collection was lodged by a company to whom I was returning the medical devise to for repairs on Monday, 12 January, and I was informed by the company that the package would be collected that same afternoon. This was subsequently done, and I personally gave the package to the courier guy’s driver.

On Wednesday, 14 January I was contacted by the company to whom the package was being couriered to who said there courier would collect in a short while. I informed them the courier guy had collected on Monday. Just after this another one of the courier guy’s drivers arrived to collect the same parcel. I informed the driver that the parcel had been collected on Monday and he then left.

The company who submitted the waybill for collection, i.e. Healthy Sleep say the parcel has not been delivered and that upon further investigation, they found this tracking number has been cancelled due to non collection, with reason “collected by different courier”. This NOT the case as I personally handed it to on of your driver sporting an orange “the courier guy” polo shirt.

As mentioned before, after a weeks back and forth the courier guy as now washed their of the situation without even an apology or an offer to reimburse me for my loss, all they come up with is excuse after excuse to cover themselves of their incompetence.

I can’t simply just accept the loss of the package, and feel like I’m being held at ransom by all their excuses and attitude of that there is nothing else that can be done, as it was their driver who collected the package.