THE COURIER GUY THIEVERY AND HORRIFIC CUSTOMER SERVICE

THE COURIER GUY THIEVERY AND HORRIFIC CUSTOMER SERVICE My textbook business is heavily reliant on a courier service and I have been a longstanding and loyal customer to ‘The Courier Guy’. However, two unresolved incidents has left me disappointed and at a loss. Last year ‘The Courier Guy’ took delivery of a set of textbooks to the value of R3229. The courier opened the box, stole books out of it and only delivered two of the books. After confronting ‘The Courier Guy’, the books were eventually retrieved in an irreparable state after months and months of emails and meetings and the conclusion was I’d only be refunded the courier charges. I have received no such refund and lost money on these books as I had to redeliver a new set of the missing books to a very disgruntled customer. Persistent contact with regards to the refund has been made, however ‘The Courier Guy’ keeps stonewalling my case. Recently this year, ‘The Courier Guy’ took delivery of a set of books to the value of R2852. The package was delivered to the incorrect address however after contacting the people, who apparently received and signed for the package, they knew nothing about it. Again, ‘The Courier Guy’ was approached and the customer service received has been unacceptable. We spoke to one of the customer service agents, Rodney, who informed us that he cannot assist and we should take it up with his superior, Randy. Multiple attempts have been made to contact Randy and he has not been available. Once again, I have had to package and personally deliver a new set of books in order to make amendments to another extremely dissatisfied customer. ‘The Courier Guy’ has affected my reputation as a small business. I will not stand for it and will be laying charges in the hopes of recovering losses from insurance. DO NOT USE THE COURIER GUY.