The Courier Guy stole my parcel - ****

I was expecting a parcel and the Courier Guy was supposed to deliver it to my address. I ordered the parcel in September 2020 from overseas. When I enquired from the company they confirmed that the parcel was sent and is with the courier guy. When I call them they tell me the parcel was delvered. I don't know where they delivered the parcel and no one want to give me answers. They keep on dropping my calls. I called their number ***and they have confirmed that the parcel was with the pretoria office and they said I must find out from them on the number ***. I called the number and the staff there keep on dropping my calls when I want to know what happened to my parcel. I want to know the driver that claims that he delivered the parcel to me and I also want to know who signed for it because to my understanding the receiver must produce identity to ensure that they are the rightful owner of the parcel.

I'm told Morne is the area manager but he keeps avoiding me when I call. Same applies to everyne who picks up the phone at their office. I'm holding them responsible for my parcel and want them to refund me if they cannot locate where they delivered my parcel. Waybill: TCG***9