The Courier Guy PUDO service - PUDOP***8 nonsense customer service

I demand a refund for this collection. We have been querying this collection from Thursday the 5th of September with multiple calls & incident logged. This is very frustrating for the mere fact I have spoken to the Supervisor & the driver allocator for this route & still no assistance was rendered to me. I will attach my call logs & messages with the agents from WhatsApp & the online tracking portal chat box.

I will not be paying for an additional collection booking. This is very poor customer service from your company even after we have been contacting the agents on numerous occasions. Driver fails collection daily with absurd reasons (no collection, no company name, collection cancelled, fashion district) without attempting collection nor calling the provided sender.

I spoke to multiple agents who keep saying they will send driver back to me to action the collection. Everyday when I check the tracking on the online portal. The driver failed the collection. Do not use this PUDO service. They fail the door collections then after 3 days cancel it stating you cannot get a refund for failed collections. This is pure *****.