The Courier Guy Poor Service

We have used The Courier Guy on many occasions; however, this last experience is one we will not be repeating. They have lost a long-time customer.

It started with at the box when we sent the parcel.

Then to compound the issue at the box with the parcel delivery, their WhatsApp helpline is so automated you cannot get any help. It was too late to phone so persevered with the useless helpline, and eventually got some sort of assurance the parcel was in the system.

Today the recipient of the parcel (a 70 something year old) let us know they could not retrieve the parcel. Tried the WhatsApp, btu this time I got no response at all.

I phoned our local branch of The Courier Guy who gave us wrong info and every time I phoned back the line rang and then hung up, so I called the JHB head office number and got Johnathan who told me that the Plettenberg bay person gave me the incorrect info.

The 70+ parcel recipient had to make a second trip and use a different pin number, not the one they were sent to get the parcel.

In summary, we found The Courier Guy service sadly lacking, with the supposed helpline totally useless and not to mention the actual staff, with the exception of Johnathan.

Sad because we use to really enjoy the convenience of the PUDO boxes and now we have to find a new way to send parcels that we can trust.