The Courier Guy Played Rugby with my Parcels!

I recently decided to try out the courier guys local shipping service. I was immedietly impressed by the easy to use booking service and made a booking for two parcels as a trial. I was further impressed an hour later when the driver called to confirm he was at the gate for collection of the parcels. I handed the parcels over where the driver inspected and loaded them into the system - he adviced they were in good hands and would be delivered tomorrow morning. Having been glass items in my parcels i ensured the bubble wrapping and foam and packaging was secure together with the driver. whom which indicated other glass parcels on the van marked as fragile aswell, i felt assured and received my waybill and went back inside. I informed my clients and didn't think about it much more as i felt the parcels were in good hands! this morning i received an email from one of the clients informing me he's parcel was damaged, he sent images which i provided in my email complain to you. I then received a call from my second client stating the parcel was received in pieces! i have never been so embarrassed before! I then sat on the line for 30 minutes and eventually went through to Candice in your HO who was apologetic and advised to email images and waybill details which i did, only to receive a excuse of an email from Sharon stating that they do not ship glass it is entirely at own risk. I am aware this is at own risk - hence me over wrapping my parcels (as i do with all couriers) BUT why when i initially booked the parcels or even when they were collected was i not informed they would break and even with the wrapping they would be handled so poorly that they would def break! instead i was shown other parcels marked as fragile and reassured of your "great service and that my parcels were in good hands" - You didnt even bother investigate the issue instead you just send out some generic 2 line email with a photo of an x over glass products! disgusting service - not even a call back! I HAVE INFORMED ALL MY CLIENTS/COLLEAGUES/FAMILY AND FRIENDS TO NEVER USE YOUR DISGUSTING SERVICES! Have a great day!