The Courier Guy must REFUND ME

THE COURIER GUY WHEN ARE YOU PLANNING TO PAY ME MY MONEY? WHEN I CALL YOUR HEAD OFFICE YOU GUYS TELLS ME TO CONTACT EAST LONDON BRANCH AND WHEN I CALL EAST LONDON BRANCH THEY ALSO TOLD ME TO CALL YOU,THE HEAD OFFICE, AND THEN WGEN I TOLD THEM THAT IT'S THE HEAD OFFICE THAT ADVISED ME TO CALL THEM, THEY SAY I MUST CALL KHAYELITSHA BRANCH !!!! IT'S LIKE NO ONE WANTS TO BE RESPONSIBLE FOR THIS, THEY ATE SENDING ME BACK AND FORTH!!! IT'S BEEN TWO MONTHS ALREADY, THEY LOST MY PACKAGE, THEY MUST REFUND ME.. I'M LOSING MORE MONEY BECAUSE OF THIS NOW, BCZ I HAVE TO BUY AIRTIME EVERYDAY TO CALL THE COURIER GUY, AND STILL DON'T GET TANGIBLE INFORMATION... I HAVE BEEN DOING BUSINESS FOR YEARS, AND I HAVE NEVER DEALT WITH SUCH SELFISH AND UNPROFESSIONAL PEOPLE IN MY LIFE... !!!! REFUND ME THE COURIER GUY!!!