The Courier Guy - mishandled shipment and broke Shipment (Koos and JP)

This review is not based on an overall experience but instead a single event.

The Courier Guy as daily collected stock from our offices and delivered to our customers. This particular shipment was a custom made 3000mm long straight light fitting, bubble wrapped, stickered Fragile with all necessary precautions from our side taken. When delivered our customer received a fitting still 3000mm long but bend into a new shape as The Courier Guy seemed to have through they could force this into a smaller space than require. Since the situation I have dealt with JP and Koos who have both shown no interest in resolving this nor even coming back to us their client, nor have they apologised or shown any signs of accountability on behalf of the company. I have followed up with them 5 times since the incident over a week ago, and they simply ignore my efforts.

I will be taking this matter further.