The Courier Guy might want to revisit the principles of customer service and accountability.

We loaded a pallet in CPT destined for Takealot JHB, pallet arrived and I was informed by The Courier Guy that the stock was rejected by Takealot as it was damaged. It as damaged in transit and the response of The Courier Guy Takealot Dayshift Manager, Head Office-Johannesburg Carla Vermaak is that Please note that TCG can not be held accountable for any parcels damaged in transit, and furthermore, we do not cover any damaged parcels during transit. Absolutely ridiculous, spend thousands on getting the pallet there only for The Courier Guy just putting up their hands is they mess up. Needless to say, orders was cancelled on Takealot and I was changed penalties. The Courier Guy might want to revisit the principles of customer service and accountability.