The Courier Guy messes around with small business

I'd like to express my utmost disappointment and frustration with The Courier Guy.

I opened an account with them online in July - the process took about 30 minutes.

They then messed up an important order - a delivery that was supposed to be in Kimberly overnight but arrived a day later. When I tried to get an explanation there was none.

As a small business owner, these are situations I cannot afford, so I decided to close the account.

I followed all processes including sending my ID, bank statement, a letter on a letterhead stating the reason why I wanted to close the account. This was not requested when I opened the account.

Following this I was asked to send my CK documents, I took the initiative to send the POP which was used to transfer funds to the online account.

Now I am being questioned on why I am not a VAT vendor and that auditors will need to review my case for a refund of just R6000!

I am very frustrated - if anyone can help, please help!

I have health with Ashley Burger and Claudette van der Westhuizen.