The Courier Guy Klerksdorp

In March we received an order from one of our suppliers, this was not just a package this was breads that is actually delivered to us on a weekly basis, to me this is something these people know by now, anyways the boxes was flat and the whole order over 50 breads could not be used, this was followed up by the company whom send the breads to us and we had receive photos from the courier guy kiosk in Centurion that the boxes delivered to them from the supplier was in perfect condition, so the problem was with the couriers not the supplier. After months now this order was not credited to us after mailing Trevor and Angelique several times, they do not answer my mails any longer and if they do (not out of their own by the way, just responding we are investigating this matter), this is now June and we are waiting for 3 months now for feedback on this. Last week the same thing with the same supplier, which again is bread, the order was send out (this supplier is taking the breads to the kiosk himself for delivery), then the order was send overnight due to the fact that this is a necessity and needs to be in fridges asap, this order was lying for a week at the Klerksdorp Kiosk after phoning hundreds of times during business hours and we couldn't get hold of them on any of their lines and we had to go to their offices for they never answer their phones, after promised to deliver it the next day, it was not and nobody wants to take resposibility, this breads was not in fridges for a week and this now also needs to be refunded, again I mailed Trevor and Angelique and they did not respond. This is a huge problem and I also paid for services that I did not get at all! So my first damaged orders value was plus minus R2500, the second order was also about R2000 and then also the service which I paid for and did not get should also be refunded which is R250 per box and this was between 6-10 boxes monies that need to be refunded. Can someone please help me to get some fire beneath these people and to please make sure that the Klerksdorp Branch is getting a wake up call, the problem is not the drivers the problem is the people in the offices who cannot help you and never wants to take responsibility when problems arrive, giving empty promises to their clients are not very helpful. This is very poor and unacceptable service. One thing I can say is that the driver is very friendly and it is a pleasure to work with him, he is the only one that knows what customer service is about, the manager could learn from him.