The Courier Guy Kimberley

Picked up a parcel in Jhb for Kimberley. I received and paid for 2 boxes on the 12th of November 2021 with only one parcel actually mine. Management at Kimberley branch first wants to find the culprit who wrongly picked up the parcels before refunding me...It's the 24th of November already and absolutely no word from them. On a previous occasion I had to wait for two months for a refund with almost daily calls to the Kimberley branch or their head office. Pathetic that a customer must be penalized for staff's mishaps