THE COURIER GUY (JHB) CAUSING ME STRESS / SERVICE DELIVERY SLACK

I have been using The Courier Guy for a while now and in the beginning they have been great and I really thought I found the courier for our business. The more you work with them the more it becomes clear that they are slipping up.

1. The driver's mark on the tracking system they have arrived at your place but could not get hold of you - meanwhile no one phones you. 2.Overall the service in Johannesburg with most companies are slack, You have to follow up all the time and I spend half my day phoning and will just be transferred to many numbers that will not pick up. So you left with frustration and no answers. 3. They indicate on their website two to 3 days delivery time and according to that I book and advise my clients - then they delay the process by excuses from their drivers. 4. I clearly added the kg's weight when I did the online booking but still they send a bakkie that apparently could not collect the boxes - then it was put over to the truck devision, which delayed us with another day. 5. One of the truck managers could not understand my frustration and just said that it will be the first attempt for the truck driver to collect- however I heard from their other division it was the second time. He then threatened me that if I interrupt him one more time he will cut my call. (Johannesburg truck devision manager) 6. They never phone you upfront to say we will collect or give you a time gap 7. So with this courier you have to sit around the whole day waiting 8. I needed that parcel to be in Cape Town at a certain time and every day the delaying me which leaves me with such stress and frustration as our clients will not understand and blame this bad service on us and it is a reflection on our business. 9. From the start they should have realised the specs of the parcels as per the online booking and send the correct truck. 10. Overall the service is really not that great anymore. I was super impressed in the beginning. 11. They also lost my parcel on a previous occasion and then I had to make again 100 phone calls to their divisional manager to track the parcel in Cape Town. 12. This left me red in the face with client as I promised the client in the due time as per the website indication on the delivery.