The Courier guy is not be used especially for an emergency

My parcel was sent out to me on Friday. Okay I understand they don't work on weekends. Waited glued to my fone no calls whatsoever for a delivery yesterday (Monday) kept tracking and all of sudden my parcel was taken back to the depot. I call this morning and they tell me the driver was here and too many people live here... I mean he could have hooted while he was checking the peoples proof of address. And I kept telling them urgent my parcel is. He just says after 2! This is the 2nd time I'm getting delayed with The Courier guy. Not even a missed call on my cell